eFax lists BAA coverage for its Business, Corporate and Unite products and states that eFax Personal does not offer a BAA. So the answer depends on your plan. Check yours below before any patient data goes in.
| Plan or product | BAA |
|---|---|
| eFax Personal | Not covered |
| eFax Business | Covered |
| eFax Corporate | Covered |
| eFax Unite | Covered |
What the BAA leaves out
- eFax does not list other products such as All Access, Clarity, Managed Services, ECFax, the eFax API or Conductor as BAA-covered; it does not state they lack one
How to get the BAA
eFax’s pages describe no specific BAA request process; they direct buyers to sales contact routes for Corporate and a plan signup for Business.
Proof from the vendor
- HIPAA Compliant Healthcare Fax & Data SolutionsProducts with BAA coverage and plan comparison
- eFax Pricing & PlansBusiness and Corporate list a BAA; FAQ says Personal does not offer one
- HIPAA, HITRUST, and MoreeFax Corporate supports BAAs with healthcare providers
This isn’t legal advice. A BAA is one requirement. Your clinic still has to set the tool up correctly and control who has access. Vendors change their terms, so confirm with the vendor before you sign. PHI means protected health information, which includes patient data.