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On some plansIs Google Voice HIPAA compliant?
Checked 6 Nov 2026 from 3 vendor sources
Google lists Google Voice under its BAA for managed users only, so licensed Workspace users are covered once the BAA is accepted. So the answer depends on your plan. Check yours below before any patient data goes in.
| Plan or product | BAA |
|---|---|
| Google Voice accounts that are not managed users | Not covered |
| Licensed Google Voice users under a Google Workspace account with the BAA accepted | Covered |
What the BAA leaves out
- Third-party applications and add-ons
- Additional Google Services outside the covered list
- Pre-GA offerings unless they say otherwise
- PHI must not be given to Google technical support
How to get the BAA
A super administrator reviews and accepts it electronically in the Google Admin console.
What the vendor says to do
- Sign in as a super administrator and accept the BAA under Account settings, then Legal and compliance
- License Google Voice for users who handle PHI
- Set calendar entries to Private and limit calendar sharing to free/busy, since a meeting name may show when a Meet participant dials a Voice user
Proof from the vendor
- HIPAA compliance on Google Cloud and Google WorkspaceLists Google Voice as managed users only (Workspace section dated 2026-10-28)
- Google Workspace and Cloud Identity HIPAA Implementation Guide (September 2025)Licensed Voice users covered; licensing and calendar guidance
- HIPAA Compliance with Google Workspace and Cloud IdentityAdmin console acceptance steps; third-party and Additional Services not covered
This isn’t legal advice. A BAA is one requirement. Your clinic still has to set the tool up correctly and control who has access. Vendors change their terms, so confirm with the vendor before you sign. PHI means protected health information, which includes patient data.